Contact
Support lives in your panel.
No contact form and no e-mail address. Customers with an active number open a ticket from the panel and read the answer there — a person replies, usually within one business day.
How to reach us
Three steps, all inside the account you already have.
- 01
Sign in
With the access key you saved when the account was created. We cannot look an account up for you: the key is the only way in.
- 02
An active number
Tickets open with your first live line, and a line that is still being set up counts. Ordering one takes about a minute.
- 03
Panel › Support
Pick a topic, name the line, say what happened. The answer lands in the same thread, and Support shows a badge when it does.
Answered without writing to us
These come up every week, and the answer never changes.
Can I ask something before buying?
Not through a ticket: support opens with your first active number. Before that, the answers are on the pages themselves: <a href="/numbers/">countries and prices</a>, <a href="/for/">the services our lines work with</a>, the <a href="/guides/">guides</a> and the <a href="/legal/refunds/">refund policy</a>.
My number is not receiving a code from one service.
That service refuses the range. We swap the line for another range free within 7 days: open a ticket from the panel, or read the <a href="/legal/refunds/">refund policy</a> first.
I lost my access key.
There is nothing we can do, and that is by design: we store a hash, never the key. No support channel can restore it. The <a href="/legal/terms/">terms</a> say so in section 2.
A top-up has not credited.
Check the deposit page in the panel first: most deposits are still waiting for network confirmations, and the page updates by itself. If the account has an active number, open a ticket with the deposit address and the coin.
Is the service down?
The <a href="/status/">status page</a> is computed, not hand-written, and lists every incident since 2024 with the systems it touched.
How do I stop paying?
Switch auto-renew off in the panel. The line runs to the end of the period you paid for and then releases itself. Nothing to cancel, nobody to talk to.
One of your numbers is being used against me.
Report it on the platform where it happened, which is what closes the account behind the number fastest, and to the police. A lawful order reaches us through the legal process and gets everything listed in the <a href="/legal/privacy/#authorities">privacy policy</a>. There is no public form for reports.
Do you answer by e-mail, Telegram, WhatsApp or X?
No. There is no e-mail address and no official account on any platform. Anyone using our name there is not us, and will ask for your access key sooner or later.
Nothing broken —
you just want a number?
Pick a country, pay in crypto, and the line is live about a minute later. Support opens with it.