{
    "page": {
        "name": "Incognum",
        "url": "https://incognum.com/status/",
        "time_zone": "UTC",
        "since": "2024-09-16",
        "updated_at": "2026-11-03T11:21:06+00:00"
    },
    "status": {
        "indicator": "none",
        "slug": "operational",
        "description": "All systems operational"
    },
    "uptime": {
        "30d": 99.9754,
        "90d": 99.9875,
        "365d": 99.9876,
        "all_time": 99.9856
    },
    "components": [
        {
            "id": "sms-in",
            "name": "Inbound SMS",
            "group": "Messaging",
            "description": "Verification codes and messages arriving on your lines.",
            "status": "operational",
            "indicator": "none",
            "uptime": {
                "30d": 99.9375,
                "90d": 99.9792,
                "365d": 99.9545
            }
        },
        {
            "id": "sms-out",
            "name": "Outbound SMS",
            "group": "Messaging",
            "description": "Messages you send from one of your lines.",
            "status": "operational",
            "indicator": "none",
            "uptime": {
                "30d": 99.9722,
                "90d": 99.9823,
                "365d": 99.985
            }
        },
        {
            "id": "voice",
            "name": "Voice & voicemail",
            "group": "Messaging",
            "description": "Incoming calls, recording and transcription.",
            "status": "operational",
            "indicator": "none",
            "uptime": {
                "30d": 100,
                "90d": 100,
                "365d": 99.9865
            }
        },
        {
            "id": "panel",
            "name": "Web panel",
            "group": "Platform",
            "description": "The browser app: inbox, numbers, balance, settings.",
            "status": "operational",
            "indicator": "none",
            "uptime": {
                "30d": 99.9468,
                "90d": 99.9823,
                "365d": 99.9886
            }
        },
        {
            "id": "api",
            "name": "Public API",
            "group": "Platform",
            "description": "REST endpoints and webhook delivery.",
            "status": "operational",
            "indicator": "none",
            "uptime": {
                "30d": 99.9468,
                "90d": 99.9784,
                "365d": 99.992
            }
        },
        {
            "id": "site",
            "name": "Website",
            "group": "Platform",
            "description": "Public pages, country directory and checkout.",
            "status": "operational",
            "indicator": "none",
            "uptime": {
                "30d": 100,
                "90d": 100,
                "365d": 100
            }
        },
        {
            "id": "provis",
            "name": "Number provisioning",
            "group": "Supply",
            "description": "New numbers going live after payment.",
            "status": "operational",
            "indicator": "none",
            "uptime": {
                "30d": 100,
                "90d": 100,
                "365d": 100
            }
        },
        {
            "id": "pay",
            "name": "Crypto payments",
            "group": "Payments",
            "description": "Deposit addresses, confirmations and balance credits.",
            "status": "operational",
            "indicator": "none",
            "uptime": {
                "30d": 100,
                "90d": 99.9776,
                "365d": 99.9945
            }
        }
    ],
    "incidents": [
        {
            "id": "inc-20261026",
            "name": "Delayed inbound SMS on Australian ranges",
            "kind": "incident",
            "status": "resolved",
            "impact": "minor",
            "started_at": "2026-10-26T08:13:00+00:00",
            "ended_at": "2026-10-26T10:05:00+00:00",
            "duration_minutes": 112,
            "components": [
                "sms-in"
            ],
            "updates": [
                {
                    "status": "investigating",
                    "at": "2026-10-26T08:13:00+00:00",
                    "body": "A delivery route used for these ranges is returning delays. We are failing traffic over to a second route."
                },
                {
                    "status": "identified",
                    "at": "2026-10-26T08:44:21+00:00",
                    "body": "Confirmed: one upstream route was queuing messages instead of rejecting them. Traffic is moving to the backup route."
                },
                {
                    "status": "monitoring",
                    "at": "2026-10-26T09:33:38+00:00",
                    "body": "Queued messages are draining and delivery times are back under ten seconds."
                },
                {
                    "status": "resolved",
                    "at": "2026-10-26T10:05:00+00:00",
                    "body": "Resolved. Everything has been running normally since; nothing is pending on your side."
                }
            ],
            "url": "https://incognum.com/status/?month=2026-10#inc-20261026"
        },
        {
            "id": "inc-20261015a",
            "name": "Panel and API unavailable",
            "kind": "major",
            "status": "resolved",
            "impact": "critical",
            "started_at": "2026-10-15T08:58:00+00:00",
            "ended_at": "2026-10-15T09:21:00+00:00",
            "duration_minutes": 23,
            "components": [
                "panel",
                "api"
            ],
            "updates": [
                {
                    "status": "investigating",
                    "at": "2026-10-15T08:58:00+00:00",
                    "body": "The panel and the API are returning errors. We are investigating."
                },
                {
                    "status": "identified",
                    "at": "2026-10-15T09:04:26+00:00",
                    "body": "Identified: the primary database lost its storage volume. We are promoting the replica."
                },
                {
                    "status": "monitoring",
                    "at": "2026-10-15T09:14:33+00:00",
                    "body": "The replica has been promoted and the service is back. Nothing was lost: every write was already committed on the replica."
                },
                {
                    "status": "resolved",
                    "at": "2026-10-15T09:21:00+00:00",
                    "body": "Resolved after 23 min. A full write-up went out to every account with an active line. Nothing is pending on your side."
                }
            ],
            "url": "https://incognum.com/status/?month=2026-10#inc-20261015a"
        },
        {
            "id": "inc-20261009",
            "name": "Outbound SMS queued to Italy",
            "kind": "incident",
            "status": "resolved",
            "impact": "minor",
            "started_at": "2026-10-09T19:09:00+00:00",
            "ended_at": "2026-10-09T20:45:00+00:00",
            "duration_minutes": 96,
            "components": [
                "sms-out"
            ],
            "updates": [
                {
                    "status": "investigating",
                    "at": "2026-10-09T19:09:00+00:00",
                    "body": "A delivery route used for these ranges is returning delays. We are failing traffic over to a second route."
                },
                {
                    "status": "identified",
                    "at": "2026-10-09T19:35:52+00:00",
                    "body": "Confirmed: one upstream route was queuing messages instead of rejecting them. Traffic is moving to the backup route."
                },
                {
                    "status": "monitoring",
                    "at": "2026-10-09T20:18:07+00:00",
                    "body": "Queued messages are draining and delivery times are back under ten seconds."
                },
                {
                    "status": "resolved",
                    "at": "2026-10-09T20:45:00+00:00",
                    "body": "Resolved. Everything has been running normally since; nothing is pending on your side."
                }
            ],
            "url": "https://incognum.com/status/?month=2026-10#inc-20261009"
        },
        {
            "id": "inc-20261005",
            "name": "Delayed inbound SMS on Dutch ranges",
            "kind": "incident",
            "status": "resolved",
            "impact": "minor",
            "started_at": "2026-10-05T08:10:00+00:00",
            "ended_at": "2026-10-05T10:10:00+00:00",
            "duration_minutes": 120,
            "components": [
                "sms-in"
            ],
            "updates": [
                {
                    "status": "investigating",
                    "at": "2026-10-05T08:10:00+00:00",
                    "body": "A delivery route used for these ranges is returning delays. We are failing traffic over to a second route."
                },
                {
                    "status": "identified",
                    "at": "2026-10-05T08:43:36+00:00",
                    "body": "Confirmed: one upstream route was queuing messages instead of rejecting them. Traffic is moving to the backup route."
                },
                {
                    "status": "monitoring",
                    "at": "2026-10-05T09:36:24+00:00",
                    "body": "Queued messages are draining and delivery times are back under ten seconds."
                },
                {
                    "status": "resolved",
                    "at": "2026-10-05T10:10:00+00:00",
                    "body": "Resolved. Everything has been running normally since; nothing is pending on your side."
                }
            ],
            "url": "https://incognum.com/status/?month=2026-10#inc-20261005"
        },
        {
            "id": "inc-20261002",
            "name": "Slow Solana confirmations",
            "kind": "incident",
            "status": "resolved",
            "impact": "minor",
            "started_at": "2026-10-02T14:26:00+00:00",
            "ended_at": "2026-10-02T16:00:00+00:00",
            "duration_minutes": 94,
            "components": [
                "pay"
            ],
            "updates": [
                {
                    "status": "investigating",
                    "at": "2026-10-02T14:26:00+00:00",
                    "body": "Confirmations are slower than usual because of network congestion. Deposits are safe and credit once confirmed."
                },
                {
                    "status": "identified",
                    "at": "2026-10-02T14:52:19+00:00",
                    "body": "Identified: mempool congestion on the network. We raised the confirmation timeout so nothing expires while it clears."
                },
                {
                    "status": "monitoring",
                    "at": "2026-10-02T15:33:40+00:00",
                    "body": "The mempool has drained and confirmations are back to normal times."
                },
                {
                    "status": "resolved",
                    "at": "2026-10-02T16:00:00+00:00",
                    "body": "Resolved. Everything has been running normally since; nothing is pending on your side."
                }
            ],
            "url": "https://incognum.com/status/?month=2026-10#inc-20261002"
        },
        {
            "id": "inc-20260921",
            "name": "Slow Litecoin confirmations",
            "kind": "incident",
            "status": "resolved",
            "impact": "minor",
            "started_at": "2026-09-21T12:32:00+00:00",
            "ended_at": "2026-09-21T14:58:00+00:00",
            "duration_minutes": 146,
            "components": [
                "pay"
            ],
            "updates": [
                {
                    "status": "investigating",
                    "at": "2026-09-21T12:32:00+00:00",
                    "body": "Confirmations are slower than usual because of network congestion. Deposits are safe and credit once confirmed."
                },
                {
                    "status": "identified",
                    "at": "2026-09-21T13:12:52+00:00",
                    "body": "Identified: mempool congestion on the network. We raised the confirmation timeout so nothing expires while it clears."
                },
                {
                    "status": "monitoring",
                    "at": "2026-09-21T14:17:07+00:00",
                    "body": "The mempool has drained and confirmations are back to normal times."
                },
                {
                    "status": "resolved",
                    "at": "2026-09-21T14:58:00+00:00",
                    "body": "Resolved. Everything has been running normally since; nothing is pending on your side."
                }
            ],
            "url": "https://incognum.com/status/?month=2026-09#inc-20260921"
        },
        {
            "id": "inc-20260901",
            "name": "Webhook delivery running behind",
            "kind": "incident",
            "status": "resolved",
            "impact": "minor",
            "started_at": "2026-09-01T16:33:00+00:00",
            "ended_at": "2026-09-01T17:15:00+00:00",
            "duration_minutes": 42,
            "components": [
                "api"
            ],
            "updates": [
                {
                    "status": "investigating",
                    "at": "2026-09-01T16:33:00+00:00",
                    "body": "Work is taking longer than usual to come through. We are investigating the queue."
                },
                {
                    "status": "identified",
                    "at": "2026-09-01T16:44:45+00:00",
                    "body": "Identified: the workers were undersized for the load. We are scaling out."
                },
                {
                    "status": "monitoring",
                    "at": "2026-09-01T17:03:14+00:00",
                    "body": "The backlog has drained and everything is processing within a minute again."
                },
                {
                    "status": "resolved",
                    "at": "2026-09-01T17:15:00+00:00",
                    "body": "Resolved. Everything has been running normally since; nothing is pending on your side."
                }
            ],
            "url": "https://incognum.com/status/?month=2026-09#inc-20260901"
        },
        {
            "id": "inc-20260818",
            "name": "Outbound SMS queued to Australia",
            "kind": "incident",
            "status": "resolved",
            "impact": "minor",
            "started_at": "2026-08-18T16:22:00+00:00",
            "ended_at": "2026-08-18T17:53:00+00:00",
            "duration_minutes": 91,
            "components": [
                "sms-out"
            ],
            "updates": [
                {
                    "status": "investigating",
                    "at": "2026-08-18T16:22:00+00:00",
                    "body": "A delivery route used for these ranges is returning delays. We are failing traffic over to a second route."
                },
                {
                    "status": "identified",
                    "at": "2026-08-18T16:47:28+00:00",
                    "body": "Confirmed: one upstream route was queuing messages instead of rejecting them. Traffic is moving to the backup route."
                },
                {
                    "status": "monitoring",
                    "at": "2026-08-18T17:27:31+00:00",
                    "body": "Queued messages are draining and delivery times are back under ten seconds."
                },
                {
                    "status": "resolved",
                    "at": "2026-08-18T17:53:00+00:00",
                    "body": "Resolved. Everything has been running normally since; nothing is pending on your side."
                }
            ],
            "url": "https://incognum.com/status/?month=2026-08#inc-20260818"
        }
    ],
    "scheduled_maintenances": [
        {
            "name": "Network upgrade in the primary region",
            "components": [
                "panel",
                "api",
                "site"
            ],
            "scheduled_for": "2026-11-10T03:00:00+00:00",
            "scheduled_until": "2026-11-10T03:30:00+00:00",
            "body": "Short maintenance window. Your numbers keep receiving throughout. The panel may be read-only for a few minutes and new orders are queued, never lost."
        }
    ]
}